Frequently Asked Questions - Our Clients
What kind of clients use your service?
Our various levels of services cover a wide range of topics, and subsequently our global client base includes individuals and entities from a wide range of sectors. Our regular clients include students, corporations, academics, screenwriters, business people, authors, filmmakers, and individuals from various backgrounds. Our services encompass the needs of anyone who is looking for bring their work to its full potential and helping it become the best version of itself.
How did you clients find you?
Initially, our business and network was small and intimate. Our first clients were university students and academics, and for the first two year we only accepted clients by referral. As our company grew, and as our network of proofreaders and editors grew, we were in a position to accommodate a much larger and more diverse clientele base. Most of our clients are still gained by word-of-mouth through a friend or colleague, and repeat-business from our loyal clients still accounts for a large chunk of our work.
Your clients include corporations, i'm just a student. Do you treat all your clients equally?
Absolutely. We treat all clients with the same care and pay the same level of attention to every single client, whether they are a large global corporation, or an undergraduate student looking to work on their first essay. Our editors put exactly the same effort into reading every single word of every single project they work on.
What is your business relationship like with your clients ?
Our clients are loyal to us and we consider ourselves extremely lucky to have them. We treat every client with utmost respect and we invest a lot of energy into delivering a smooth, relaxed, and positive customer experience, while also producing the best possible results in our work.
Have your clients worked with other similar service providers before?
Yes, actually some of our clients came to us due to their frustration with other services, which charge more than double our prices and take double the time to complete the work. They have had the chance to compare our service to other within the market, and their loyalty has been a great indication of their satisfaction with our work.
